Terms and Conditions

Booking Terms

All bookings are deemed to have been placed by an appropriate approved representative of the company.


Cancellations will only be accepted in writing.

If a cancellation is received 10 or more working days before course commencement, a full transfer is available, or a 90% refund will be made.

If a cancellation is made less than 10 working days prior to the commencement of a course, no refund is applicable. If no notification is received and there is non-attendance at the course, full course fees are still payable.


If a delegate fails to attend a course or any part of a course, fees will not be refunded or allocated to another program.

If the nominated delegate is unable to attend a scheduled course, we may be able to accept a substitute participant, subject to the course in question.


Millhouse Training Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund will be provided.

Millhouse Training Ltd reserves the right to change course fees, dates, venue, tutors or method of presentation at its discretion.